You will find all frequently asked questions here
You will find the answers to the most common questions about credit, leasing, and financing in our FAQs.
General FAQs
How do I provide my new address?
Change of address in Switzerland
The best way to notify us of your change of address is by telephone at 0800 40 40 42 or by sending a letter with an original signature to the following address: BANK-now Ltd., P.O. Box, CH-8810 Horgen.
Note: Please state your old and new address with start date and, if possible, also your contract number.
Moving abroad
If you move abroad, you must settle any remaining debt in full in addition to notifying us of your change of address. You can contact us by phone at +41 58 900 51 66 if you have any questions about moving abroad.